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Dekanta Reviews

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Overall Rating

4.9
17 Reviews
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About Dekanta

Dekanta.com is an online retailer specializing in Japanese whisky. The website offers a wide range of products, including single malt, blended, single cask, cask strength, and single grain whiskies. They stock whiskies from big names like Yamazaki, Hakushu, Hibiki, Yoichi, and Chichibu, as well as Ji-whisky from smaller producers like Akashi, Nagahama, and Fuji Gotemba.

In addition to selling individual bottles, dekanta.com also offers Japanese whisky casks, which were previously almost impossible to come by. Cask purchases come with opportunities to sample the liquid, visit the distillery, and create your very own independent bottling of Japanese single malt whisky.

The company prides itself on its prompt worldwide delivery, with bottles delivered safely to over 60 countries around the world. Delivery times may vary on a per bottle basis due to the rare and delicate nature of the products. The company also offers customer support and is happy to assist with any queries regarding their stock or website.

Please note that all products sold on dekanta.com are guaranteed to be genuine, authentic, and in original packaging. The company is based in Tokyo, Japan, and is constantly trying to find new Japanese whisky for the Japanese market with genuine heritage, quality, and rareness to add to their range.

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Dekanta Customer Reviews (17)

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Isabelle Leach
Isabelle Leach
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Customer Service Champ

This store provides excellent customer service. They're friendly, helpful, and really know their stuff. Whether you're a seasoned whisky drinker or a newbie, they'll make sure you find the perfect bottle for you.

Mar 5, 2023
Alexander Kemp
Alexander Kemp
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So smooth!

I highly recommend this whisky!

Mar 3, 2023
Minnie Carr
Minnie Carr
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A Whisky Worth Bragging About

Recently hosted a small get-together with some friends, and I served them some Japanese whisky I bought online. Let's just say I was the star of the show. Everyone was raving about how good it was, and I felt like a whisky expert. Thanks for making me look good, guys!

Mar 3, 2023
Norris Metivier
Norris Metivier
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Whisky Wonderland

This store is like a wonderland of Japanese spirits if whisky is your thing. The selection is unmatched and includes everything from vintage bottles to rare and limited editions.

Mar 1, 2023
Stefanie Bader
Stefanie Bader
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Worth the wait

I ordered a special bottle of whisky as a gift for a friend, and it took a while to arrive due to shipping delays. But let me tell you, it was worth it. The whisky was incredible, and my friend loved it. The customer service team was really helpful throughout the whole process, too. Thanks for making this happen!

Mar 1, 2023
Jacob Koch
Jacob Koch
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Japanese perfection

I've tried a lot of different spirits over the years, but Japanese whisky might just be the most perfect one. It's smooth, complex, and just the right amount of sweet. If you haven't tried it yet, you're missing out.

Mar 1, 2023
Maria Harris
Maria Harris
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Don't mind if I do

Just got my shipment of Japanese whisky, and I couldn't be happier. The packaging was neat, and everything arrived in perfect condition. I'm so excited to try all these new varieties—who needs a social life when you've got this kind of whisky?

Feb 26, 2023
Khasanbek Sultygov
Khasanbek Sultygov
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Simply amazing

Trying Japanese whisky was a revelation.

Feb 26, 2023
Felice Siciliano
Felice Siciliano
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Feb 9, 2023
Ralph Busch
Ralph Busch
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Feb 9, 2023

Dekanta Customer’s Q&A

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Dekanta Features and Benefits

Dekanta.com is an e-commerce website devoted to selling Japan's most renowned spirits. Here are some of its key features and benefits:

  • Comprehensive Selection: Dekanta.com aims to be the most comprehensive site for Japanese whisky, offering a wide range of products from popular brands to obscure bottles that others cannot offer.
  • Quality and Rarity: The company values rarity and quality, striving to provide customers with access to Japan's finest spirits.
  • Competitive Pricing: Dekanta.com believes in offering good prices for their products.
  • Excellent Service: The company prides itself on its outstanding customer service, which has won them a loyal and ever-expanding customer base.
  • Family-Owned: As a family company based in Japan, Dekanta.com has a deep-rooted appreciation for Japanese whisky.
  • Global Shipping: Dekanta.com has shipped tens of thousands of bottles to happy customers in over 60 countries.

These features and benefits make Dekanta.com a popular choice for whisky enthusiasts around the world. Hope this helps! Feel free to ask for more information.

About dekanta.com Prices and Cost?

Dekanta.com is a specialist retailer of Japanese Whisky. The website offers a wide range of whiskies, with prices varying based on the product. For instance, the Sakurao Gin Hamagou 2023 is priced at $134.99 (USD), while the Kurayoshi Pure Malt Whisky 2024 Year Of The Dragon is available for $229.99 (USD). The site also features rare and exclusive whiskies, such as the Suntory Hibiki 21 Year Old, which is priced at $1,099.99 (USD). Please note that these prices are subject to change and may vary based on availability and other factors. The website also offers US Preferred Shipping, which provides low-cost shipping for select bottles to over 20 states. It's recommended to check the website for the most accurate and up-to-date information.

About dekanta.com Payment Method?

At dekanta.com, customers have several payment options. These include credit or debit card, cash, cheque, and bank transfer. Payments can be made online using the automated checkout service, by telephone, or fax. All major credit or debit cards are accepted. Transactions are protected by 256bit SSL security and processed by the payment processor 2Checkout. Customers can also pay using their PayPal account during checkout. Cash or cheque payments are only accepted for orders that will be collected. Collections need to be arranged in advance and can be made either from the Head Office in Tokyo or from the warehouse in Leicester in the United Kingdom. Payment can be made by cheque but the order can only be released once the cheque has cleared which can take anything from four to 10 working days, depending on the bank. Bank transfers are accepted, but a £20 fee will be levied to cover bank charges for customers outside of Japan. Customers have the ability to choose from a number of different currencies when viewing product prices on the website. However, the card will be charged in USD regardless of what price is shown on the website in the currency chosen.

Dekanta FAQs

FAQ

Dekanta Alternatives

Here are some alternatives to dekanta.com:

  1. Gakkogawa Distillery: Specializes in the production of Japanese whisky within the spirits industry. The company crafts pure and elegant whiskies, utilizing traditional methods.

  2. The Whisky Exchange: An online retailer that sells whiskies and fine spirits. It was acquired by Pernod Richard on September 21st, 2021.

  3. Kanosuke Distillery: Specializes in the production of Japanese whisky within the spirits industry. The company offers a range of single malt whiskies known for their rich flavors.

  4. Rogue Baron: A company focused on the global premium spirits business within the alcoholic beverages industry. The company's main offerings include a portfolio of premium spirits.

  5. Shineikan: A liquor store that sells Japanese sake and shochu. The store offers various alcoholic beverages, including brewed sake, distilled spirits such as shochu, and more.

  6. Suntory.com: A top competitor to dekanta.com that ranks 108343 worldwide, 38061 in United States. According to estimations, suntory.com is getting 517.8K visits in June 2023 and the authority score of this domain is 47.

  7. Thejapanesebar.com: Another competitor of dekanta.com that ranks 471351 worldwide, 74632 in Japan. According to estimations, thejapanesebar.com is getting 68.0K visits in June 2023 and the authority score of this domain is 30.

  8. Crystalimagery.com: A competitor of dekanta.com that ranks 1722746 worldwide, 631043 in United States. According to estimations, crystalimagery.com is getting 10.5K visits in June 2023 and the authority score of this domain is 26.

  9. Skinnymixes.com: A cocktail mix brand that can be compared with Dekanta based on newsletter coupons, Apple Pay Later financing, Shop Pay Installments, PayPal Pay Later, and more.

  10. Semrush: A tool that can help you discover the full list of dekanta.com competitors and alternatives. It analyzes websites like dekanta.com for free in terms of their online performance: traffic sources, organic keywords, search rankings, authority, and much more.

Hope this helps! Feel free to ask for more information.

FAQ

How To Open A Dekanta Account?

To open an account on dekanta.com, follow these steps:

  1. Visit the dekanta.com website.
  2. Click on the Register option.
  3. Enter a Username of your choice.
  4. Provide a valid Email address.
  5. Create a Password. The password should be at least twelve characters long. To make it stronger, use upper and lower case letters, numbers, and symbols like ! " ? $ % ^ & ).
  6. Confirm the password by entering it again in the Confirm Password field.
  7. Click on the Create an Account button to complete the registration process.

After successful registration, you can Sign In using your username and password. If you forget your password, there is a Lost your password? option available for password recovery. Hope this helps! Feel free to ask for more information.

FAQ

What payment methods does Dekanta accept?

Dekanta accepts Visa, MasterCard, and PayPal.
FAQ

Does Dekanta ship worldwide?

Yes, Dekanta offers worldwide delivery with an estimated delivery time of 3-10 working days.
FAQ

What is Dekanta's returns & refunds policy?

If you have received the items and are not satisfied, you may request a refund or exchange within 14 days of receipt, provided that the items are in their original unopened condition, with original packaging and accessories. In case of a damaged or broken item, Dekanta will reimburse the cost of returning the item or arrange a courier to collect it on their behalf.
FAQ

Can I cancel my Dekanta order?

You can cancel your order before it has been shipped for a full refund, minus any credit card processing fees, usually around 2.5%.
FAQ

Can Dekanta items be exchanged?

Yes, Dekanta is happy to exchange any product within 14 days of receipt, provided that the items are in their original condition, with original packaging and accessories. Return shipping costs are the responsibility of the customer.
FAQ

How can I contact Dekanta for customer support or other inquiries?

You can contact the Dekanta customer service team through the contact form on the Dekanta website or reaching to them through: Japan Customer Service: +8105068775853 USA Customer Service: +1-844-DEKANTA
FAQ

What is Dekanta's return policy?

Dekanta has a 14-day exchange and return policy for unopened and unused products. If you need to return an item, please contact the Dekanta customer service team for assistance.
FAQ

How long does it take for my order to arrive?

The delivery time will be within 3-10 working days, depending on the shipping method you choose and your location. You can see the estimated delivery time for your order during the checkout process.
FAQ

Does Dekanta ship internationally?

Yes, Dekanta ships to a wide range of countries around the world. You can check the list of over 60 available countries on the Dekanta website or during the checkout process.
FAQ

How can I place an order on Dekanta?

To place an order on Dekanta, simply add the items you wish to purchase to your shopping cart and proceed to checkout. You will be prompted to enter your shipping and payment information to complete the order.
FAQ

Can I find other types of alcohol besides Japanese Whisky on Dekanta.com?

Yes, Dekanta.com is not limited to Japanese Whisky. The website also offers a variety of Asian Spirits. It's an adventure to discover the finest spirits from across Asia, celebrate the produce of countries with enduring, historical ties with Japan, and to explore what makes the vibrant scene of Asian drinks so unique. Some of the spirits available include Sakurao Gin Hamagou, Kotesanne – Murasaki Potato Shochu (Purple), and Kurayoshi Pure Malt Whisky 2024 Year Of The Dragon. There are also offerings from the Kavalan brand, including Kavalan Solist Vinho Barrique Cask, Kavalan Solist ex-Bourbon Single Cask, Kavalan Wine Oak Single Malt Whisky, Kavalan Port Oak Single Malt Whisky, and Kavalan Concert Master Sherry Cask Finish 2024 Dragon Gift Box.

FAQ

dekanta.com Return Policy?

Dekanta.com has a detailed Return & Refund Policy. Customers may cancel their order for any reason up to the point that it is shipped. However, Dekanta reserves the right to subtract the credit card processing fee, usually around 2.5% depending on the customer's country, from any amount that is refunded. After the order has been shipped, customers must take delivery and ship the item back to Dekanta, at which point the payment will be refunded, minus the card processing charge. If customers are unhappy with any of the products received, Dekanta will be happy to refund or exchange any items providing the following criteria are met: All items must be returned within 14 days of receipt; All Items must be returned to Dekanta in their original unopened condition; All Items must be returned in their original packaging complete with any accessories. If an item from the order is damaged or broken, Dekanta will be happy to reimburse the cost of returning the item back to them or in some cases arrange a courier to collect on their behalf. All refunds will be paid within a maximum of 14 days of Dekanta receiving the goods back from the customer, but usually, this will be within three working days.

As for the Shipping Policy, Dekanta guarantees prompt worldwide delivery. Bottles are delivered safely to over 60 countries around the world. The delivery time frames are usually between 3-10 working days. However, due to the rare and delicate nature of the products, delivery times may vary on a per bottle basis. In very rare instances, in certain countries, bottles may be stopped at customs and receive a slight delay. If the shipment has not been delivered within the estimated timeframe, customers are advised to contact Dekanta for assistance.

FAQ

Can I find other types of alcohol on dekanta.com?

Dekanta.com is known as the world's largest specialist retailer of Japanese Whisky. The site offers a wide range of Japanese Whisky including award winners, rare and old bottles, and exclusive offerings. In addition to whisky, Dekanta.com also provides an opportunity to explore Asian Spirits. The site showcases rare and exclusive Asian spirits from countries with enduring, historical ties with Japan. This includes spirits like Sakurao Gin Hamagou, Kotesanne – Murasaki Potato Shochu (Purple), and Kurayoshi Pure Malt Whisky 2024 Year Of The Dragon, among others. Therefore, while the primary focus is on Japanese Whisky, other types of alcohol are also available.

FAQ

What is the most expensive whisky on dekanta.com?

The Yamazaki 55 Year Old is the most expensive whisky on dekanta.com. It set a record for the most expensive Japanese Whisky bottle ever sold at auction. This whisky was distilled in 1960 and matured in a mizunara cask until 1964, when it was transferred to a white oak cask for the remainder of the maturation process. It sold for an eye-watering HK$6,200,000 (US$795,000), breaking the previous record for a single bottle of Japanese whisky by over US$350,000.

FAQ

About dekanta.com Popular Products and Services?

Dekanta.com is recognized as the World's Largest Specialist Retailer of Japanese Whisky. The website offers a variety of services and products. They have a section for Award Winners, showcasing Japanese Whisky that has gained worldwide recognition. They also offer Gift Ideas for those looking to leave a lasting impression. For collectors, they have a Rare & Old section that showcases bottles that can elevate any collection. They also keep their customers updated with News about upcoming releases and exclusive offerings.

In addition to Japanese Whisky, Dekanta.com also offers an Oriental Experience, where customers can discover the finest spirits from across Asia. This includes Rare & Exclusive Asian Spirits. Some of the trending products on the site include Sakurao Gin Hamagou 2023, Kotesanne – Murasaki Potato Shochu (Purple), and Kurayoshi Pure Malt Whisky 2024 Year Of The Dragon among others.

The Best Sellers on the site include the Yamazaki 12 Year Old, which is the world’s best selling Japanese Single Malt Whisky, and the Suntory Hibiki 21 Year Old, which has been rated highly by customers. Other popular products include the Suntory Yamazaki 12 Year Old Single Malt Final Version, the Suntory Hibiki 17 Year Old, and the Yamazaki Limited Edition 2017.

FAQ

What is the contact information for Dekanta?

Dekanta's head office is located in the heart of Tokyo, Japan. The address is 3F, 544 Tsurumaki-cho, Waseda, Shinjuku-ku, Tokyo, Japan. For customer service inquiries, there are two contact numbers available. The Japanese customer service number is +8105068775853 and the USA customer service number is +1-347-708-1542. For further assistance, one can reach out to Dekanta's team via email at customer.service@dekanta.com.

FAQ

Do you have any recommendations on what to buy from Dekanta.com?

Based on the most frequently purchased bottles this year, the following are some recommendations:

  • Yamazaki Limited Edition 2022 is a top choice. This release focuses heavily on the use of top quality Mizunara wood for maturing, resulting in a creamy, aromatic expression that delivers a lively, fruity tasting experience backed up by a unique and elegant array of spices.
  • Suntory Hibiki 21 Year Old was selected as the best blended whisky in the world at the World Whisky Awards 2017. It's a work of pure genius.
  • Hibiki Blossom Harmony Limited Release 2022 brought more of the same well-balanced, perfectly crafted whisky, but with a twist – the blenders at Suntory gave Hibiki liquid a Sakura cask finish.
  • Suntory Hibiki 17 Year Old is one of the most recognizable bottles in Suntory's world renowned product line. It has been a staple among whisky enthusiasts for years.
  • Suntory Ao Smoky Pleasure World Blended Whisky offers the third release in Suntory’s new range of world blended whisky which has quickly risen to popularity. This one brings unique, building smoky notes to the smooth, fruity whisky.
  • Suntory Yamazaki 12 Year Old was introduced to the market in 1984 and was the first seriously marketed Japanese single malt whisky.
  • Yamazaki Limited Edition 2021 was created by marrying malts of 12 years and older, all of which had been matured solely in virgin Mizunara oak casks. It brings pineapple, orange and nutmeg on the nose before honey, coconut cream and blueberries arrive on the palate.
  • Hibiki Blossom Harmony Limited Release 2021 married Hibiki liquid with Sakura cask finished whisky, allowing us to explore their fine craftsmanship from a completely new angle.

These are just a few options. There are many other excellent choices available on Dekanta.com. Happy shopping!

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