Dekanta Reviews
Dekanta Customer Reviews (17)
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Customer Service Champ
This store provides excellent customer service. They're friendly, helpful, and really know their stuff. Whether you're a seasoned whisky drinker or a newbie, they'll make sure you find the perfect bottle for you.
So smooth!
I highly recommend this whisky!
A Whisky Worth Bragging About
Recently hosted a small get-together with some friends, and I served them some Japanese whisky I bought online. Let's just say I was the star of the show. Everyone was raving about how good it was, and I felt like a whisky expert. Thanks for making me look good, guys!
Whisky Wonderland
This store is like a wonderland of Japanese spirits if whisky is your thing. The selection is unmatched and includes everything from vintage bottles to rare and limited editions.
Worth the wait
I ordered a special bottle of whisky as a gift for a friend, and it took a while to arrive due to shipping delays. But let me tell you, it was worth it. The whisky was incredible, and my friend loved it. The customer service team was really helpful throughout the whole process, too. Thanks for making this happen!
Japanese perfection
I've tried a lot of different spirits over the years, but Japanese whisky might just be the most perfect one. It's smooth, complex, and just the right amount of sweet. If you haven't tried it yet, you're missing out.
Don't mind if I do
Just got my shipment of Japanese whisky, and I couldn't be happier. The packaging was neat, and everything arrived in perfect condition. I'm so excited to try all these new varieties—who needs a social life when you've got this kind of whisky?
Simply amazing
Trying Japanese whisky was a revelation.
Dekanta Customer’s Q&A
Dekanta FAQs
Can I find other types of alcohol on dekanta.com?
Dekanta.com is known as the world's largest specialist retailer of Japanese Whisky. The site offers a wide range of Japanese Whisky including award winners, rare and old bottles, and exclusive offerings. In addition to whisky, Dekanta.com also provides an opportunity to explore Asian Spirits. The site showcases rare and exclusive Asian spirits from countries with enduring, historical ties with Japan. This includes spirits like Sakurao Gin Hamagou, Kotesanne – Murasaki Potato Shochu (Purple), and Kurayoshi Pure Malt Whisky 2024 Year Of The Dragon, among others. Therefore, while the primary focus is on Japanese Whisky, other types of alcohol are also available.
About dekanta.com Prices and Cost?
Dekanta.com is a specialist retailer of Japanese Whisky. The website offers a wide range of whiskies, with prices varying based on the product. For instance, the Sakurao Gin Hamagou 2023 is priced at $134.99 (USD), while the Kurayoshi Pure Malt Whisky 2024 Year Of The Dragon is available for $229.99 (USD). The site also features rare and exclusive whiskies, such as the Suntory Hibiki 21 Year Old, which is priced at $1,099.99 (USD). Please note that these prices are subject to change and may vary based on availability and other factors. The website also offers US Preferred Shipping, which provides low-cost shipping for select bottles to over 20 states. It's recommended to check the website for the most accurate and up-to-date information.
What is the most expensive whisky on dekanta.com?
The Yamazaki 55 Year Old is the most expensive whisky on dekanta.com. It set a record for the most expensive Japanese Whisky bottle ever sold at auction. This whisky was distilled in 1960 and matured in a mizunara cask until 1964, when it was transferred to a white oak cask for the remainder of the maturation process. It sold for an eye-watering HK$6,200,000 (US$795,000), breaking the previous record for a single bottle of Japanese whisky by over US$350,000.
Can I find other types of alcohol besides Japanese Whisky on Dekanta.com?
Yes, Dekanta.com is not limited to Japanese Whisky. The website also offers a variety of Asian Spirits. It's an adventure to discover the finest spirits from across Asia, celebrate the produce of countries with enduring, historical ties with Japan, and to explore what makes the vibrant scene of Asian drinks so unique. Some of the spirits available include Sakurao Gin Hamagou, Kotesanne – Murasaki Potato Shochu (Purple), and Kurayoshi Pure Malt Whisky 2024 Year Of The Dragon. There are also offerings from the Kavalan brand, including Kavalan Solist Vinho Barrique Cask, Kavalan Solist ex-Bourbon Single Cask, Kavalan Wine Oak Single Malt Whisky, Kavalan Port Oak Single Malt Whisky, and Kavalan Concert Master Sherry Cask Finish 2024 Dragon Gift Box.
About dekanta.com Popular Products and Services?
Dekanta.com is recognized as the World's Largest Specialist Retailer of Japanese Whisky. The website offers a variety of services and products. They have a section for Award Winners, showcasing Japanese Whisky that has gained worldwide recognition. They also offer Gift Ideas for those looking to leave a lasting impression. For collectors, they have a Rare & Old section that showcases bottles that can elevate any collection. They also keep their customers updated with News about upcoming releases and exclusive offerings.
In addition to Japanese Whisky, Dekanta.com also offers an Oriental Experience, where customers can discover the finest spirits from across Asia. This includes Rare & Exclusive Asian Spirits. Some of the trending products on the site include Sakurao Gin Hamagou 2023, Kotesanne – Murasaki Potato Shochu (Purple), and Kurayoshi Pure Malt Whisky 2024 Year Of The Dragon among others.
The Best Sellers on the site include the Yamazaki 12 Year Old, which is the world’s best selling Japanese Single Malt Whisky, and the Suntory Hibiki 21 Year Old, which has been rated highly by customers. Other popular products include the Suntory Yamazaki 12 Year Old Single Malt Final Version, the Suntory Hibiki 17 Year Old, and the Yamazaki Limited Edition 2017.
About dekanta.com Payment Method?
At dekanta.com, customers have several payment options. These include credit or debit card, cash, cheque, and bank transfer. Payments can be made online using the automated checkout service, by telephone, or fax. All major credit or debit cards are accepted. Transactions are protected by 256bit SSL security and processed by the payment processor 2Checkout. Customers can also pay using their PayPal account during checkout. Cash or cheque payments are only accepted for orders that will be collected. Collections need to be arranged in advance and can be made either from the Head Office in Tokyo or from the warehouse in Leicester in the United Kingdom. Payment can be made by cheque but the order can only be released once the cheque has cleared which can take anything from four to 10 working days, depending on the bank. Bank transfers are accepted, but a £20 fee will be levied to cover bank charges for customers outside of Japan. Customers have the ability to choose from a number of different currencies when viewing product prices on the website. However, the card will be charged in USD regardless of what price is shown on the website in the currency chosen.
dekanta.com Return Policy?
Dekanta.com has a detailed Return & Refund Policy. Customers may cancel their order for any reason up to the point that it is shipped. However, Dekanta reserves the right to subtract the credit card processing fee, usually around 2.5% depending on the customer's country, from any amount that is refunded. After the order has been shipped, customers must take delivery and ship the item back to Dekanta, at which point the payment will be refunded, minus the card processing charge. If customers are unhappy with any of the products received, Dekanta will be happy to refund or exchange any items providing the following criteria are met: All items must be returned within 14 days of receipt; All Items must be returned to Dekanta in their original unopened condition; All Items must be returned in their original packaging complete with any accessories. If an item from the order is damaged or broken, Dekanta will be happy to reimburse the cost of returning the item back to them or in some cases arrange a courier to collect on their behalf. All refunds will be paid within a maximum of 14 days of Dekanta receiving the goods back from the customer, but usually, this will be within three working days.
As for the Shipping Policy, Dekanta guarantees prompt worldwide delivery. Bottles are delivered safely to over 60 countries around the world. The delivery time frames are usually between 3-10 working days. However, due to the rare and delicate nature of the products, delivery times may vary on a per bottle basis. In very rare instances, in certain countries, bottles may be stopped at customs and receive a slight delay. If the shipment has not been delivered within the estimated timeframe, customers are advised to contact Dekanta for assistance.
What is the contact information for Dekanta?
Dekanta's head office is located in the heart of Tokyo, Japan. The address is 3F, 544 Tsurumaki-cho, Waseda, Shinjuku-ku, Tokyo, Japan. For customer service inquiries, there are two contact numbers available. The Japanese customer service number is +8105068775853 and the USA customer service number is +1-347-708-1542. For further assistance, one can reach out to Dekanta's team via email at customer.service@dekanta.com.
Do you have any recommendations on what to buy from Dekanta.com?
Based on the most frequently purchased bottles this year, the following are some recommendations:
- Yamazaki Limited Edition 2022 is a top choice. This release focuses heavily on the use of top quality Mizunara wood for maturing, resulting in a creamy, aromatic expression that delivers a lively, fruity tasting experience backed up by a unique and elegant array of spices.
- Suntory Hibiki 21 Year Old was selected as the best blended whisky in the world at the World Whisky Awards 2017. It's a work of pure genius.
- Hibiki Blossom Harmony Limited Release 2022 brought more of the same well-balanced, perfectly crafted whisky, but with a twist – the blenders at Suntory gave Hibiki liquid a Sakura cask finish.
- Suntory Hibiki 17 Year Old is one of the most recognizable bottles in Suntory's world renowned product line. It has been a staple among whisky enthusiasts for years.
- Suntory Ao Smoky Pleasure World Blended Whisky offers the third release in Suntory’s new range of world blended whisky which has quickly risen to popularity. This one brings unique, building smoky notes to the smooth, fruity whisky.
- Suntory Yamazaki 12 Year Old was introduced to the market in 1984 and was the first seriously marketed Japanese single malt whisky.
- Yamazaki Limited Edition 2021 was created by marrying malts of 12 years and older, all of which had been matured solely in virgin Mizunara oak casks. It brings pineapple, orange and nutmeg on the nose before honey, coconut cream and blueberries arrive on the palate.
- Hibiki Blossom Harmony Limited Release 2021 married Hibiki liquid with Sakura cask finished whisky, allowing us to explore their fine craftsmanship from a completely new angle.
These are just a few options. There are many other excellent choices available on Dekanta.com. Happy shopping!